Frequently Asked Questions
Why Choose Brauer?
What makes Brauer products different from other manufacturers?
For nearly a century, Brauer has combined British engineering expertise, in-house manufacturing, and rigorous testing to deliver components that are durable, precise, and trusted worldwide. We innovate continuously while maintaining a commitment to quality, performance, and long-term investment in UK manufacturing.
What industries use Brauer products?
Brauer products are used across a wide range of demanding sectors, including automotive, aerospace, logistics, manufacturing, construction, agriculture, and many other industrial environments worldwide.
Ordering & Quotes
How do I request a quote for a standard or custom part?
You can request a quote by completing our Application Data Sheet or contacting our sales team at Sales@Brauer.co.uk / 01908 374022.
We’ll review your requirements and provide a quotation to your specification.
Can I order products online?
Yes – our Clamps and Air Amplifiers ranges are available to order online, our Wheels & Castors will be added to online ordering soon.
In the meantime, all products can be viewed on the website, and quotations or orders can be requested quickly by contacting our sales team.
Do you have minimum order quantities?
No — we do not have fixed minimum order quantities.
Do you provide samples?
Sample products can be provided for evaluation, depending on availability.
Can I amend or cancel my order after it has been placed?
Contact our sales team as soon as possible. We will do our best to accommodate your request, but changes may not be possible once production has started.
Do you hold stock of standard items for quick delivery?
Yes — we hold a large inventory of standard wheels, castors, toggle clamps, and airmovers to enable fast dispatch. Custom or bespoke items will typically have longer lead times.
What information do you need for a custom quote?
We usually require details such as application loads, operating environment, and any special conditions. The more information you can provide, the more accurately we can tailor your solution.
Our Application Data Sheet is available to complete online and helps ensure we receive all the necessary technical details for custom or specialist designs.
What payment methods do you accept?
We accept all major debit and credit cards through Stripe, and we can also take payment over the phone.
Shipping & Delivery
Do you ship internationally?
Yes – Brauer products are shipped to 40+ countries worldwide. Shipping costs and lead times vary depending on destination. Please contact our sales team for details.
Do you provide export documentation (commercial invoices, packing lists, origin statements)?
Yes — export documentation can be provided upon request.
What are your delivery times?
Delivery times vary depending on the product range:
- Toggle Clamps & Pneumatic Clamps
Most standard clamps are held in stock and typically dispatch within 1–2 working days.
Custom or modified clamps may require additional manufacturing time. - Standard Polyurethane Wheels & Castors
Standard sizes are usually available for quick dispatch within 1–5 working days.
Large‑diameter, heavy‑duty, or special‑compound wheels may have a longer lead time, particularly where machining is required. - Airmovers
Standard Airmovers typically dispatch within 1–2 working days when in stock.
If manufacturing is required, lead times may vary depending on specification.
Can I track my shipment?
Tracking options depend on the carrier and service used for your order. If tracking is available, our sales team can provide the relevant details on request. For delivery updates or shipment status, please contact us with your order number and we’ll be happy to assist.
Can you expedite orders or handle urgent requests?
Yes – we can offer priority scheduling for urgent orders where possible.
Lead times depend on the product range and current production capacity, but our team will always advise the quickest available option. Please contact our sales team with your requirements, and we’ll advise the fastest turnaround available for your order.
What are your shipping options and charges?
For orders placed through our website, Standard UK shipping is £20, and Northern Ireland is £30.
Products & Technical Information
What materials are your wheels and castors made from?
We use high-quality materials including polyurethane (Heavithane® and Vulkollan®), steel, and other engineered compounds, depending on the application.
What is the load capacity of your wheels and castors?
Our wheels and castors range from small to heavy-duty applications, with capacities exceeding 150 tonnes. There are also filters on each product page that let you select wheels by their load rating.
Are your toggle clamps suitable for heavy industrial use?
Yes — all manual and pneumatic toggle clamps are engineered for demanding industrial applications and tested for durability and safety.
Do you offer custom or bespoke components?
Yes — we design and manufacture custom solutions tailored to your requirements. We can work from drawings, specifications, or application details.
Can you manufacture from customer‑supplied drawings?
Yes — we can manufacture components from customer‑supplied drawings, subject to technical review.
Do you provide technical drawings for approval before production?
Yes — technical drawings can be supplied for approval prior to manufacturing.
Do you offer batch traceability or material certifications?
Yes — we maintain full batch traceability and can provide material certification for key components.
Where can I access CAD drawings, or other technical information?
CAD files are available to download directly from our website on the relevant product pages. If you need additional information or a file that isn’t listed, our engineering team can provide it on request.
Can your products be used in extreme environments (temperature, chemical, outdoor)?
Yes — our engineering team can advise on solutions for demanding environments.
Download the product catalogues here
Support, Maintenance & Warranty
What warranty do Brauer products come with?
All products are covered by a standard manufacturer’s warranty. For details on warranty duration and terms, please contact our sales team.
How do I request technical support?
You can reach our team via live chat, email, or phone for help with product selection, guidance, or any other queries you may have.
Can you help identify an existing wheel, castor, or clamp?
Yes — we can help identify existing components. Please provide key dimensions and a clear image.
Can you provide maintenance advice for Brauer products?
We can provide maintenance guidance when required. If you need advice for a specific product or application, please contact our team and we’ll be happy to help.
Do you offer refurbishment, re-tyring, or re-bonding services?
Yes – we offer refurbishment services for selected wheels and castors to extend their operational life. For more information, please see our refurbishment article on the Brauer blog or contact our team for details.
What is your returns policy?
Returns are handled in accordance with our warranty and quality assurance policies. Please contact our team to discuss returns and replacements.
Compliance & Safety
Are Brauer products REACH and RoHS compliant?
Yes – all Brauer products meet current UK and EU REACH and RoHS regulations. Specific statements can be found here.
Do you provide product safety information?
Yes — safety data sheets and technical documentation are available for all products. Contact our team if you require specific guidance.
Do you use sustainable materials or manufacturing practices?
Where possible, we select durable materials and efficient manufacturing processes to reduce waste and extend product life. All products are proudly made in the UK.
Trade Accounts
Can I open a trade account with Brauer?
Yes — trade accounts are available for qualifying businesses. Please complete the Credit Application Form to begin the process.
How long does it take to set up a trade account?
Most trade accounts are approved within 1–3 working days, depending on the information provided.
Do you offer credit terms to trade account customers?
Yes — credit terms may be available subject to approval. Our accounts team will discuss the options with you once your application is reviewed.
Can I still place an order if I don’t have a trade account?
Absolutely — you can order as a standard customer at any time.
How do I update company details on my trade account?
Please contact our accounts department to update billing addresses, contact names, or other account information.
Do you provide monthly statements or account summaries?
Yes — trade customers will receive monthly statements to help manage purchasing and invoicing.
I already have a trade account — how do I activate it online?
If you already have a trade account with Brauer, we can activate your online credit account so you can access your agreed pricing and discounts. Please email accounts@brauer.co.uk with your company name and account number, and our team will link your online login to your existing terms. Once activated, your discounts will automatically appear when you browse and place orders online.