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Returns and Cancellations Policy

Returns Policy for Online Purchases

You have the right as a Brauer Ltd online shopper to cancel your order within seven days of the contract, or seven days from receipt of goods (whichever is longer).

If you cancel your online order your payment will be refunded in full, where goods were shipped within the 7 day cancellation period. Online customers shall be responsible for the cost of the return and Brauer would recommend the goods being returned by means which show a tracking number to ensure receipt. Brauer cannot be responsible for loss or damage of goods on route. Brauer will credit the online customer in full by the same means as purchased. Should the return be the fault of Brauer, then Brauer will arrange collection and credit in full by the same means as purchased upon receipt of the returned goods.

All goods returned must be notified to Brauer sales, prior to their return, at which time they will be allocated by Brauer sales a return reference, without which no returned goods will be accepted for credit by Brauer Ltd. 

All goods returned must be after inspection by Brauer be in a condition for re-sale, those goods falling outside such a condition will be returned to the Buyer and consent not accepted for credit.

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